When it comes to canceling a Web.com account, it’s important to follow a specific process to ensure a smooth and hassle-free experience.
Whether you’ve outgrown the services offered by the host or have found an alternative that better suits your needs, canceling your account requires a few steps.
In this guide, we’ll walk you through the process of canceling your Web.com account step by step.
By the way, you can grab Hostinger, which is the most popular web hosting service. You will get more performance, reliability, and security.
Table of Contents
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Cancel Web.com Subscription
Before deleting your Web.com account, you should ensure the following things have been done:
- Backup your data and download it to a safe place of your PC
- Migrate whole sites to another web hosting and double-check if they are correctly connected to the new host or not.
Now we can move ahead to account cancellation. Unlike other web hosts, the host only accepts a request to cancel an account on the call channel.
Neither a support ticket nor live chat support will work. You can’t even find an account delete button.
You can call 1-800-338-1771 between 8 a.m. and 8 p.m. EST, Monday through Friday. If you’re calling from outside of the US or Canada, give them a call at [+1] 904-251-6186.
If your cell phone doesn’t work, you can try Skype.
After connecting with their agent, concisely explain your reason (some examples below); they will cancel your account immediately if they are convinced. They will also initiate a refund, which will be credited to your account in a few days.
Some Example Reasons
1. Your web hosting seems good, but unfortunately, I didn’t find the result I expected. The performance is not up to par. Sorry, I can’t continue with your service. I need to find a better host.
2. In recent times, my website has grown exponentially, and I am seeing that sometimes the server crumbles when traffic goes on peak. So I think to retain the growth, I need to move to a better host.
How To Get Refund From Web.com
I couldn’t find any refund policy pages easily. I directly asked the live chat agent. They said they could issue a refund within 30 days from the purchase date.
Under the period, if you request a cancellation, they will cut the charge for the free domain and refund the rest of the amount.
Web.com Alternative
Hostinger is a great alternative to Web.com, as the competitor offers a $2 web hosting plan with a free domain.
At an affordable price, the host provides Litespeed-powered servers, which is the fastest technology.
BitNinja secures websites by deploying multi-layered security. The performance plan comes with a no-question-asked 30-day money-back guarantee.
FAQ
Q1: How do I cancel my web.com account?
To cancel your web.com account, you can call 1-800-338-1771 between 8 a.m. and 8 p.m. EST, Monday through Friday. If you’re calling from outside of the US or Canada, give them a call at [+1] 904-251-6186.
Q2: Are there any cancellation fees with Web.com?
There is no such fee. They only cut domain charges if you get a free domain.
Q3: Can I cancel my web.com account at any time?
Yes, you can, if you are under a 30-day money-back guarantee.
Q4: Will I lose my domain if I cancel my web.com account?
No, you can manage your domain with Web.com or transfer it to the new registrar.
Q5: How do I ensure I don’t lose my data when canceling my account?
Before canceling, back up any essential data, files, or emails associated with your web.com account. Once canceled, it might not be possible to recover this information.
Q6: Can I get a refund after canceling my Web.com account?
Yes, you will get a refund, except for domain charges.
Q7: How long does it take to process the cancellation?
It’s an instant process. You call and convince them.
Q8: Can I suspend my web.com account instead of canceling it?
Web.com may offer account suspension options. Check with their customer support to explore alternatives if you need a temporary hiatus from your services.
Q9: What happens to my email accounts associated with web.com after cancellation?
Email account access may be affected after a cancellation. Ensure you have an alternative email solution in place and consider forwarding important emails before canceling your web.com account.
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