When it comes to canceling a Web.com account, it’s important to follow a specific process to ensure a smooth and hassle-free experience.
Whether you’ve outgrown the services offered by the host or have found an alternative that better suits your needs, canceling your account requires a few steps.
In this guide, we’ll walk you through the process of canceling your Web.com account step by step.
By the way, you can grab Hostinger, which is the most popular web hosting service. You will get more performance, reliability, and security.
Table of Contents
Unlock 5x More Performance
Cancel Web.com Subscription
Before deleting your Web.com account, you should ensure the following things have been done:
- Backup your data and download it to a safe place of your PC
- Migrate whole sites to another web hosting and double-check if they are correctly connected to the new host or not.
Now we can move ahead to account cancellation. Unlike other web hosts, the host only accepts a request to cancel an account on the call channel.
Neither a support ticket nor live chat support will work. You can’t even find an account delete button.
You can call 1-800-338-1771 between 8 a.m. and 8 p.m. EST, Monday through Friday. If you’re calling from outside of the US or Canada, give them a call at [+1] 904-251-6186.
If your cell phone doesn’t work, you can try Skype.
After connecting with their agent, concisely explain your reason (some examples below); they will cancel your account immediately if they are convinced. They will also initiate a refund, which will be credited to your account in a few days.
Some Example Reasons
1. Your web hosting seems good, but unfortunately, I didn’t find the result I expected. The performance is not up to par. Sorry, I can’t continue with your service. I need to find a better host.
2. In recent times, my website has grown exponentially, and I am seeing that sometimes the server crumbles when traffic goes on peak. So I think to retain the growth, I need to move to a better host.
How To Get Refund From Web.com
I couldn’t find any refund policy pages easily. I directly asked the live chat agent. They said they could issue a refund within 30 days from the purchase date.
Under the period, if you request a cancellation, they will cut the charge for the free domain and refund the rest of the amount.
Web.com Alternative
Hostinger is a great alternative to Web.com, as the competitor offers a $2 web hosting plan with a free domain.
At an affordable price, the host provides Litespeed-powered servers, which is the fastest technology.
BitNinja secures websites by deploying multi-layered security. The performance plan comes with a no-question-asked 30-day money-back guarantee.
FAQ
How do I cancel my Web.com account?
Call 1-800-338-1771 (US/Canada) or +1-904-251-6186 (international) between 8 a.m. and 8 p.m. EST, Monday–Friday. Cancellation is only processed via phone.
Are there cancellation fees?
No fees, but domain charges (if you claimed a free domain) are deducted from your refund.
Can I cancel anytime?
Yes, but refunds are only guaranteed within 30 days of purchase.
Will I lose my domain if I cancel?
No. You can retain or transfer your domain to another registrar.
How do I avoid losing data?
Back up all files, emails, and databases before cancellation. Migrate your site to a new host first.
Is a refund guaranteed after cancellation?
Yes, within 30 days of purchase. Excludes domain fees.
How fast is the cancellation process?
Instant upon phone confirmation. Refunds take a few days to reflect in your account.
Can I suspend my account instead?
Contact support to explore suspension options, but permanent cancellation requires a phone call.
What happens to my Web.com emails post-cancellation?
Email access is lost. Set up forwarding or migrate emails before canceling.
How long does the refund take to process?
Refunds are issued within “a few days” after cancellation, depending on your payment method.
Meet Ravi Kumar, our web hosting and WordPress speed optimization guru with over 4 years of experience. He’s optimized 150+ websites, uncovering common VPS performance issues. Armed with insights, Ravi ensures smooth VPS experiences for all.
hey Ravi Kumar, just read ur piece on cancelling Web.com subs. kinda stuck here cuz i wanna cancel mine but im not sure if ill get a refund? they dont make it super clear on the site smh. alsoo, you mentioned some alternatives to Web.com? could really use more deets on that, specifically looking for something thats not gonna break the bank but still decent for a small biz like mine. gotta say tho, appreciate the FAQ, answered a few things i was wondering about lol.
Hey Tina_M, I was in the same boat. Ended up switching to another service that’s way cheaper and better for my shop. You should definitely check if they’ll refund you though, I got some of my cash back. Good luck!
An unauthorized purchase has being done to my account. This is bad. I don’t like it.
Feels sorry to hear it. Please contact Web.com Support Team asap.