Fixed: Hetzner Account Rejected? [Detailed Guide April 2026]

Recently I had tried to create an account on Hetzner because it provides quality VPS at competitive lower prices. I had needed them for some SaaS projects. But I got rejected.

Oh man, it was shocking! It has been almost 6 years in the cloud VPS space. I have used many leading cloud platforms like Kamatera, Vultr, DigitalOcean, Linode etc.

Never faced like the case.

I tried again to sign up but failed. Therefore, I decided to dig into the issue and figure out some reasons; if we care about it, we can be successful in the case.

Let’s get into the post.

Fixed: Hetzner Account Rejected

I signed up for the platform. They informed via the email

After escalating the issue, I got an explanation from them.

I contacted my colleague about your order. It was rejected because some of the information in it looked suspicious.

Let me explain.

Because of our very low prices, we at Hetzner Online unintentionally attract a lot of scammers and spammers who try to abuse our servers.

Our servers are powerful machines, so once they are in the hands of a scammer/spammer, they can do a lot of harm.

That is why we have to be very careful which orders we accept and which ones we reject. We have a responsibility to protect everyone on the Internet.

We use software to help us filter out suspicious orders. This helps us to greatly reduce abuse. To make sure that our system remains effective, we do not tell rejected customers the specific reason why they were rejected.

If I told a scammer, “We rejected you because you used a fake name,” then that scammer would simply find a real name, make a new order with us, and still be able to use our server for abuse.

This is why I will not tell you why your order was rejected. Please do not be offended. We do not tell anyone this information. We are simply trying to act as a responsible company and keep others on the Internet safe.

We reject orders that look fake from Germany, European countries, and elsewhere in the world. We reject hundreds of fake orders every week. Because we receive so many, we must make quick decisions and use our best judgment. We do not reject anyone to be mean or hurtful.

As you see, they refrain from revealing the exact reason in accordance with their terms and conditions. I dig deep down and find out the solutions that not only help to avoid rejection but also suspension for your current account.

Avoid the Following Things to Avoid Hetzner Account Rejection.

1. False Information – Although they try to hide many things, they clearly disclose one of the major reasons for suspension, which is wrong details. You should always fill in genuine information about you. Remember, if their system detects any dubious item, they may ask for a government ID to verify your real identity. If you’ve already filled out false details, you will lose the last chance.

2. Don’t Use a VPN – Don’t use VPN, their security system is strong enough to detect VPN signups and ban the account.

3. Restricted State – If you live in some sanctioned or restricted areas, they will simply deny your account. There are some reasons that account suspension occurs.

4. Account Hacked – A user from the Discourse official forum shared an unpleasant story. His VPS went off, the account was disabled, and his email address was changed to a temporary email address. His mistake was a weak password. Right now, you should set a very strong password, enable 2FA, and take back your VPS off-site periodically.

5. Server Abuse – Many operations like crypto mining, bot traffic, email spamming, hosting illegal content, installing harmful code, and using for DDoS attacks violate the TOS of the cloud platform. Use the platform for ethical purposes only.

6. Due Payment – If payment is missing, you should pay it. Check if your current payment is working or not. If it is not working, consider changing it immediately.

Hetzner Verification Appeal Template

If your account has been rejected due to the above reasons. You can still appeal to their support team.

You can exact copy the appeal email template with your data and attachments and send it to support@hetzner.com.

In the order, you need to verify your identity, billing address, intent of use, and payment method.

Subject: Appeal for account rejection

Dear Hetzner Support Team,

I am writing to respectfully appeal the recent rejection of my account registration (email: youremail@gmail.com).

I understand that Hetzner maintains strict security standards to prevent platform abuse, and I would like to provide additional verification to confirm my identity and legitimate use case.

• Identity Verification: I have attached a high color scan of my passport to confirm my identity.

• Address Verficiation: I have attached a recent [Utility Bill / Bank Statement] from the last 90 days that match the billing address provided during registration.

• Intent of Use: I intend to use Hetzner Cloud service for:
  [Example: Hosting a personal portfolio website using WordPress]
  [Example: Setting up a development environment for a Next.js application]
  [Example: Deploying a private VPN for secure remote work]

• Payment Method Confirmation: I am using a [credit card/debit card/PayPal account] issued in my name, and I am prepared to undergo a small temporary authorization charge if required for verification.

I am a legitimate [developer or web admin] looking to utilize Hetzner’s infrastructure for long-term projects.
Please let me know if any further documentation is required to activate my account.

Best regards.
[Your Full Name]
[Your Phone Number with Country Code]

Hetzner Alternative

If your cloud account didn’t get activated, don’t worry. There are many better cloud platforms out here to deliver the same performance and reliability at affordable pricing.

Kamatera

Kamatera is one of the fastest-growing cloud platforms, which offers enterprise-grade cloud

Infrastructure. You can test it for free with a 30-day trial and experience its rock-solid performance, reliability, and security. However, the cloud platform comes with a foolproof support system, including 24/7 live chat, phone, and email support.

Vultr

Vultr has been a big name for its great reliability and flexibility. It has 32 global data centers to offer you. Besides, you can pick Intel or AMD, add a GPU, or set up a CDN to unlock the highest performance. The cloud platform also offers to test them for 30 days at no cost.

FAQ

1. Why does Hetzner reject accounts without giving a clear reason?

Hetzner uses automated systems to detect suspicious signups, mainly because their low pricing attracts scammers. To prevent misuse, they don’t disclose the exact reason for rejection—even if your case is genuine. This is part of their security policy to avoid helping bad actors bypass their system.

2. Can I create another account after getting rejected?

Yes, but only if you fix the possible issues first. If you try again with the same details (or mistakes like VPN usage or incorrect info), your account will likely be rejected again. Make sure everything is genuine before retrying.

3. Does using a VPN really cause rejection?

Yes, it’s one of the most common reasons. Hetzner’s system can detect VPN or proxy usage during signup, and it often flags those registrations as suspicious. Always sign up using your real IP and location.

4. What should I do if my Hetzner account is rejected?

Your best option is to send an appeal with proper verification—like ID, address proof, and a clear explanation of your use case. If that doesn’t work, you can simply move to alternatives like Kamatera or Vultr, which have a smoother signup process.